All new air conditioning systems sold by Air Conditioning Sales Pty Ltd are covered by a 5 year full parts and labour manufactures warranty against defective workmanship. All factory second systems sold by Air Conditioning Sales Pty Ltd are covered by a 12 month from date of sale parts only warranty. Warranty will be voided by the manufacturer or Air Conditioning Sales Pty Ltd if the system is not installed by a fully licensed and qualified trade’s person or not installed according to the manufactures specifications. Under these circumstances any service repair costs will be the responsibility of the customer.

If the air conditioning system does fail during its warranty period please ring Air Conditioning Sales Pty Ltd on 1300 652 247 with all relevant details, invoice number, delivery date etc. The air conditioning systems manufacture requires the customer/end user to make personal contact with them to initiate the warranty service call. We will then provide you with the direct contact details of the manufacturers Customer Service department who will expedite your service requirements. Air Conditioning Sales Pty Ltd will also follow the process through its stages to ensure the problem is satisfactorily resolved.

No refunds, credit or replacements are offered if you have changed your mind about the system, make an incorrect choice, or failed to verify and accurately provide information when placing an order. Air Conditioning Sales Pty Ltd will refund or exchange purchased equipment if the equipment is, on delivery, found not to be of merchantable quality.

Refunds generally will only be offered where a replacement unit cannot be provided.

If we have agreed to replace or refund the purchase price of the unit that you purchased, the defective unit must be returned to us for the replacement/refund process to start. You will be obliged to arrange and pay for the delivery cost involved in returning the unit.